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Terms and Conditions of Service

Effective Date: August 23, 2026    Last Updated: August 23, 2026

These Terms and Conditions of Service (“Terms”) govern access to and use of the KEETCargo website, online platform, applications, quoting and booking tools, payment functionality, shipment visibility, communications, documentation tools, and related services (collectively, the “Platform”).

By creating an account, requesting a quotation, checking an “Agreed,” “I Agree,” or similar acceptance box, submitting a booking request, paying for a shipment, or otherwise using the Platform, the person or entity using the Platform (“Customer,” “you,” or “your”) agrees to these Terms.

If an individual accepts these Terms on behalf of a company or other organization, that individual represents and warrants that they have authority to bind that organization.

1. KEETCargo Platform and Role

KEETCargo is a business-to-business technology platform that provides customers with digital tools to obtain air-freight quotations, compare available transportation options, request bookings, arrange related shipment services, submit shipment information and documentation, make or coordinate payment, and monitor or administer shipments.

KEETCargo provides the technology interface, booking functionality, payment facilitation, shipment visibility, and related administrative coordination through which Customers may access transportation and related services offered or performed by independent third parties.

Physical transportation and cargo-related services may be performed by airlines, TSA-regulated indirect air carriers, motor carriers, cargo screening facilities, warehouses, ground handling providers, insurance providers, and other independent service providers (collectively, “Service Providers”).

KEETCargo does not operate aircraft, trucks, cargo terminals, screening facilities, or warehouses and does not itself physically transport, screen, warehouse, or take possession of cargo.

Use of the Platform does not make KEETCargo the airline, motor carrier, cargo screening facility, warehouse, insurer, or other Service Provider actually performing the applicable service.

Unless expressly agreed otherwise in a separate written agreement, KEETCargo does not assume the regulatory, operational, or cargo-custody obligations of the Service Provider performing the applicable transportation or handling service.

2. Transportation Services and Service Providers

Transportation and related physical services accessed through the Platform are performed by independent Service Providers.

The applicable contract of carriage or transportation obligation may be evidenced by an air waybill, pickup order, transportation document, carrier confirmation, insurance certificate, or other document issued by or on behalf of the applicable Service Provider.

The Service Provider performing a particular service remains responsible for its own transportation, handling, screening, custody, regulatory compliance, and operational obligations to the extent required by applicable law and its transportation agreement.

The fact that a quotation, booking, payment, communication, shipment status, or document is presented or transmitted through KEETCargo does not transfer the Service Provider’s operational obligations to KEETCargo.

Service Providers are independent entities and are not employees, partners, joint venturers, or general agents of KEETCargo merely because their services are accessed or coordinated through the Platform.

3. Applicability of Carrier and Transportation Terms

Actual transportation may be subject to:

For international air transportation, carrier liability may be governed by the Montreal Convention of 1999, the Warsaw Convention system, another applicable international convention, or other applicable law.

These Terms govern Customer’s access to and use of KEETCargo and Customer’s commercial relationship with KEETCargo. They do not replace mandatory law or the applicable terms governing transportation actually performed by a Service Provider.

4. Business Use and Account Eligibility

KEETCargo is intended primarily for commercial and business use.

Customers may include direct shippers, manufacturers, exporters, importers, buyers, sellers, freight forwarders, logistics providers, and other businesses arranging commercial cargo transportation.

Customer represents that:

KEETCargo may decline account registration or access where reasonably necessary for security, compliance, payment-risk, fraud-prevention, or other legitimate business reasons.

5. Business and Account Verification

KEETCargo may request reasonable information or documentation to verify the identity, authority, legitimacy, or business status of a Customer or account user.

Verification may include requesting:

shipper information; or

other documentation reasonably necessary for security, compliance, fraud prevention, credit approval, or shipment administration.

Failure to provide reasonably requested verification information may result in delayed account activation, booking restrictions, suspension, or refusal of service.

Account verification by KEETCargo does not constitute a representation or warranty concerning the Customer’s financial condition, regulatory status, or business practices.

6. Account Security

Customer is responsible for maintaining the confidentiality and security of its account credentials.

Customer may not knowingly permit unauthorized persons to use its account.

Activity conducted through Customer’s authorized account will be treated as authorized by Customer unless Customer promptly reports unauthorized access.

Customer must promptly:

KEETCargo may require password resets, additional authentication, or other security measures when reasonably necessary to protect the Platform or Customer accounts.

7. Quotations

Quotations are generated using information supplied by the Customer and information available through the Platform and applicable Service Providers.

Quotation information may include:

Unless expressly stated otherwise, a quotation is not a reservation of airline space or capacity and does not guarantee uplift.

Rates and availability may change before booking confirmation.

A quotation is valid only for the period stated and only for the shipment characteristics supplied when the quotation was generated.

8. Third-Party Rate, Schedule and Availability Information

Some information displayed through the Platform may originate from airlines or other Service Providers, including:

KEETCargo uses commercially reasonable efforts to present available information accurately but does not warrant that third-party information will always be complete, current, uninterrupted, or error-free.

Airline schedules, capacity, and routing may change without notice.

A displayed service option does not guarantee final carrier acceptance.

9. Pricing

Unless otherwise stated, the price presented and accepted through the Platform is the Customer’s price for the services described in the applicable quotation or booking confirmation.

Prices may incorporate transportation and related services obtained from one or more Service Providers.

KEETCargo is not required to disclose confidential supplier pricing, negotiated rates, internal cost structures, commercial arrangements, margins, or other proprietary pricing information.

Customer’s obligation is to pay the amount accepted for the applicable service together with any valid adjustments or additional charges arising under these Terms.

10. Confidential Rates and Commercial Information

Rates, routing options, Service Provider information, pricing structures, quotation data, availability information, and other non-public commercial information available through the Platform are provided for Customer’s legitimate transportation and logistics requirements.

A Customer that is itself a freight forwarder, logistics provider, buyer, seller, or other intermediary may use a KEETCargo quotation in the ordinary course of preparing or administering a specific customer shipment or transaction.

Customer may not, however:

circumvent technical restrictions intended to protect non-public commercial information; or

obtain Platform information through unauthorized automated means.

Nothing in this section prevents Customer from legitimately using an individual quotation to evaluate, price, book, or manage the shipment for which the quotation was obtained.

11. Chargeable Weight, Reweigh and Re-Measurement

Air-freight charges may be based upon actual weight, dimensional or volumetric weight, minimum charges, applicable weight breaks, or other carrier pricing rules.

Cargo may be reweighed or remeasured by a warehouse, screening facility, airline, or other Service Provider.

If verified:

cargo configuration; or

other shipment characteristics

differ from the information supplied when quoted, charges may be adjusted accordingly.

Unless demonstrably incorrect, the final verified shipment information accepted by the applicable Service Provider will control for billing purposes.

12. Booking Requests and Booking Confirmation

Submitting a Request Booking, or similar booking instruction, constitutes a request for the selected service but does not by itself guarantee final airline or Service Provider acceptance.

A booking becomes confirmed when the Platform, KEETCargo, or the applicable Service Provider issues a booking confirmation, confirmed air waybill number, or other written confirmation of acceptance.

Bookings remain subject to applicable:

Flight schedules, routings, departure dates, arrival dates, transit times, and estimated delivery dates are not guaranteed unless expressly stated otherwise in writing.

13. Changes After Booking

A Customer-requested change to:

service level; or

special handling requirements

may require repricing and renewed Service Provider acceptance.

KEETCargo cannot guarantee that a requested change can be accommodated after a booking has been confirmed.

14. Additional and Accessorial Charges

Customer is responsible for valid additional charges incurred in connection with a shipment that were not included in the original quotation or that result from circumstances differing from those represented when the shipment was quoted.

These may include, where applicable:

KEETCargo will use commercially reasonable efforts to identify material additional charges when practicable, but some operational charges may become known only after services have been performed.

15. Scope of Service

Services included in a transaction are limited to those expressly identified in the applicable quotation or booking confirmation.

Unless expressly stated otherwise, transportation quoted through a destination airport does not include:

final-mile delivery; or

other destination-country services.

Customer, consignee, importer, or its designated destination representative is responsible for services not expressly included in the accepted quotation.

16. Customer Shipment Information

Customer is responsible for the accuracy and completeness of all information supplied through the Platform.

Customer represents and warrants that:

Customer has authority to tender or arrange transportation of the cargo.

KEETCargo and applicable Service Providers may reasonably rely on information supplied by Customer.

17. Customer Content and Shipment Documents

Customer retains any ownership rights it may have in information, files, documents, photographs, instructions, commercial invoices, packing lists, shipping documents, and other materials uploaded or supplied through the Platform (“Customer Content”).

Customer grants KEETCargo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and disclose Customer Content only as reasonably necessary to operate the Platform, provide requested services, administer the transaction, comply with law, protect the Platform, and communicate with relevant Service Providers.

Customer represents that it has the right to provide Customer Content and authorize its use for these purposes.

Customer should not upload information unrelated to the applicable business or shipment requirement.

KEETCargo may create and use aggregated or deidentified information that does not reasonably identify Customer or an individual for legitimate business purposes such as platform performance, service improvement, pricing analysis, capacity analysis, security, and operational analytics, subject to applicable privacy law.

18. TSA and Air Cargo Security

Cargo booked through KEETCargo is subject to applicable U.S. Transportation Security Administration requirements and the security requirements of the regulated Service Providers involved in the shipment.

Depending upon the applicable shipment and service, cargo may be subject to:

documentation requirements; or

other lawful aviation-security procedures.

By tendering cargo for transportation, Customer consents to lawful screening, inspection, and security procedures required for transportation.

If a Customer, shipper, or other party refuses to permit required screening, inspection, verification, or security procedures, the applicable Service Provider may refuse the cargo or cancel the transportation.

Acceptance of a booking request through the Platform does not waive or override TSA requirements and does not guarantee that cargo will qualify for transportation on a particular aircraft or service.

KEETCargo does not provide or disclose security-sensitive procedures, security-program information, or other information that applicable law or a regulated Service Provider restricts from public disclosure.

19. Dangerous Goods and Restricted Cargo

Dangerous goods, hazardous materials, lithium batteries, restricted commodities, and cargo requiring special handling must be accurately disclosed before booking and may not be tendered unless accepted for the requested service.

Customer is responsible for ensuring that regulated materials are correctly:

tendered

in accordance with applicable law and Service Provider requirements.

Undeclared or misdeclared dangerous goods are prohibited.

A Service Provider may refuse, hold, isolate, return, or otherwise take lawful action concerning cargo believed to be unsafe, prohibited, improperly declared, improperly packaged, or noncompliant.

Customer is responsible for costs, penalties, storage, return transportation, disposal expenses, damages, or other liabilities to the extent caused by Customer’s inaccurate declaration, omission, or noncompliance.

20. Export Controls, Sanctions and Legal Compliance

Customer is responsible for determining whether its shipment requires an export license, permit, filing, authorization, or other governmental approval unless responsibility for a particular compliance service has been separately accepted in writing.

Customer represents that its use of the Platform and shipments arranged through it will comply with applicable:

KEETCargo and Service Providers may perform restricted-party, sanctions, fraud, security, or other compliance screening where reasonably appropriate.

A transaction may be rejected, suspended, blocked, or cancelled when reasonably necessary to comply with law, governmental direction, sanctions requirements, Service Provider rules, security concerns, or legitimate compliance concerns.

21. Shipment Documentation

Customer is responsible for supplying documentation reasonably necessary for transportation and export of the shipment.

Depending upon the transaction, documents may include:

AES/EEI information; or

other shipment documents.

Platform assistance with collecting, storing, transmitting, or presenting documents does not relieve Customer of responsibility for the accuracy and completeness of information supplied by Customer.

22. Cargo Insurance

Cargo insurance may be available for purchase or arrangement through the Platform.

Cargo insurance is not included merely because transportation has been booked unless the applicable quotation, booking confirmation, certificate, or other written confirmation expressly establishes that insurance has been purchased and confirmed.

Insurance coverage is subject to the applicable policy’s:

Insurance is underwritten by the applicable insurance provider, not by KEETCargo.

A Customer electing not to purchase available cargo insurance accepts that carrier and other Service Provider liability may be substantially limited.

23. Payment Terms

Unless KEETCargo has expressly approved different credit terms in writing:

ALL CHARGES ARE DUE UPON RECEIPT.

KEETCargo may require full or partial payment before:

continuation of transportation; or

acceptance of additional bookings

when commercially appropriate.

Payments may be processed by independent third-party payment processors.

Customer remains responsible for valid shipment charges regardless of payment method.

A card dispute, ACH reversal, payment dispute, or chargeback does not extinguish an otherwise valid debt for services properly performed or costs incurred on Customer’s behalf.

24. Credit Terms

Credit is discretionary and is not automatically granted by:

participation in a trade association; or

customary payment practices between other industry participants.

Any credit arrangement approved by KEETCargo may:

Past acceptance of delayed payment does not waive KEETCargo’s right to enforce applicable payment terms on another transaction.

Customer is responsible for reasonable collection costs incurred in collecting undisputed past-due amounts to the extent permitted by law.

25. Cancellation

Customer may request cancellation of a booking, but cancellation is not effective until confirmed through the Platform or by KEETCargo or the applicable Service Provider.

Customer remains responsible for valid:

other nonrefundable costs

already incurred or committed in connection with the booking.

26. Delay, Rollover and Operational Changes

Air transportation is subject to operational conditions outside the control of the Platform.

Cargo may be delayed, rerouted, offloaded, rolled to another flight, or otherwise affected by circumstances including:

force majeure events; or

other operational circumstances.

Unless expressly guaranteed in writing by the Service Provider having responsibility for the applicable service, flight, routing, transit, and arrival information are estimates.

KEETCargo will use commercially reasonable efforts to display or communicate material shipment updates made available to it.

27. Claims for Cargo Loss, Damage or Delay

Cargo loss, damage, shortage, or delay is subject to the claims procedures, liability limitations, notice requirements, and filing deadlines applicable to the Service Provider having custody or responsibility when the event occurred, together with applicable law or international convention.

Customer should promptly notify KEETCargo of a potential claim so that available shipment information can be identified and Customer can be directed to the appropriate Service Provider or process.

Notice to KEETCargo alone does not constitute formal presentation of a claim to an airline, insurer, motor carrier, warehouse, or other Service Provider unless expressly confirmed otherwise in writing.

Failure to meet an applicable carrier or insurer claim deadline may result in loss of claim rights.

28. Intellectual Property and Platform License

The Platform, including its software, interface, workflows, design, graphics, text, databases, functionality, trademarks, service marks, documentation, and other proprietary technology or content, is owned by KEETCargo and/or its licensors and is protected by applicable intellectual-property laws.

Subject to these Terms, KEETCargo grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform for Customer’s legitimate business and transportation requirements.

Except as expressly permitted, Customer may not:

interfere with Platform operation; or

use Platform intellectual property to develop a competing technology service.

No ownership rights in the Platform are transferred to Customer.

29. Feedback

If Customer voluntarily provides suggestions, ideas, enhancement requests, corrections, or other feedback concerning the Platform, KEETCargo may use that feedback without restriction or obligation to Customer.

This does not grant KEETCargo ownership of Customer’s confidential shipment information or Customer Content.

30. Prohibited Uses

Customer may not use the Platform:

to obtain services without intent to pay; or

in any manner reasonably likely to compromise Platform security or integrity.

31. Suspension and Termination

KEETCargo may suspend, restrict, or terminate Customer’s access to the Platform when reasonably necessary because of:

conduct creating material risk to KEETCargo or a Service Provider; or

legal or regulatory requirements.

Where commercially and legally reasonable, KEETCargo may provide Customer an opportunity to cure the issue.

Suspension of Platform access does not cancel payment obligations or other liabilities arising from transactions already performed or committed.

Termination does not automatically cancel confirmed transportation already in progress.

32. Platform Availability and Modifications

KEETCargo may maintain, update, modify, improve, replace, or discontinue Platform features from time to time.

The Platform may be temporarily unavailable because of:

Service Provider technology failures; or

other technical conditions.

KEETCargo does not guarantee uninterrupted Platform availability.

Unless separately agreed in writing, no specific service-level agreement or uptime guarantee applies.

33. Third-Party Technology and Services

The Platform may interact with independent technology providers, payment processors, carriers, insurers, mapping services, communications providers, and other third-party systems.

KEETCargo is not responsible for the independent acts, omissions, availability, security, or operation of a third-party system outside KEETCargo’s reasonable control.

Use of certain third-party functionality may additionally be subject to that provider’s legally applicable terms and privacy practices.

34. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

KEETCargo uses commercially reasonable efforts to operate and maintain the Platform but does not warrant that:

the Platform will be free from every technical error; or

third-party transportation services will be performed without delay, disruption, loss, or damage.

Nothing in this section eliminates an express shipment-specific commitment contained in a confirmed booking or eliminates liability that cannot lawfully be disclaimed.

35. Limitation of KEETCargo Liability

Nothing in these Terms expands the liability of an airline, motor carrier, warehouse, insurer, screening facility, or other Service Provider beyond the liability imposed by its applicable agreement, tariff, policy, law, or international convention.

To the fullest extent permitted by law, KEETCargo is not liable for loss, damage, shortage, delay, misdelivery, rollover, missed connection, customs action, security action, or other occurrence caused by an independent Service Provider or circumstances outside KEETCargo’s reasonable control.

Where KEETCargo is legally liable for its own acts or omissions in providing the Platform, booking functionality, payment facilitation, or administrative services, KEETCargo’s aggregate liability arising from the affected transaction will not exceed the total amount paid by Customer through KEETCargo for the affected booking, except where a different limitation is required by law.

TO THE FULLEST EXTENT PERMITTED BY LAW, KEETCARGO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST SALES, LOST PRODUCTION, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION.

Nothing in these Terms excludes or limits liability that applicable law does not permit to be excluded or limited.

36. Customer Indemnification

Customer agrees to defend, indemnify, and hold harmless KEETCargo and its officers, directors, employees, representatives, and agents from third-party claims, governmental penalties, losses, damages, and reasonable costs arising from:

fraudulent or unauthorized use of Customer’s account resulting from Customer’s failure to reasonably secure its credentials; or

Customer’s material breach of these Terms.

This obligation does not apply to the extent a claim results from KEETCargo’s gross negligence, willful misconduct, or other liability that cannot lawfully be shifted to Customer.

37. Privacy

KEETCargo’s collection and processing of personal information is governed by the KEETCargo Privacy Policy, as updated from time to time.

Customer acknowledges that shipment information may need to be transmitted to Service Providers, payment providers, insurers, compliance providers, and other parties reasonably necessary to perform the requested transaction.

38. Electronic Transactions and Acceptance

Customer agrees that:

other electronic records

may evidence the parties’ transactions.

Checking an acceptance box and submitting a booking request constitutes Customer’s electronic acceptance of these Terms and the applicable quotation.

Electronic records may be retained and reproduced as business records to the extent permitted by law.

39. Notices and Electronic Communications

Customer agrees that KEETCargo may provide transaction-related notices electronically, including through:

email; or

other electronic contact information supplied by Customer.

Customer is responsible for maintaining current contact information.

Operational, security, payment, compliance, or shipment communications are considered transactional communications and may be sent regardless of Customer’s marketing preferences.

40. Force Majeure

KEETCargo will not be responsible for failure or delay resulting from events outside its reasonable control, including:

utility interruption; or

failure of independent transportation or technology providers.

Force majeure does not excuse Customer from paying charges for services already performed or costs validly incurred on Customer’s behalf.

41. No Waiver

Failure to enforce any provision of these Terms in one instance does not waive the right to enforce that provision or another provision later.

42. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remainder of the Terms will remain effective.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where permitted by law.

43. Assignment

Customer may not assign its rights or obligations under these Terms without KEETCargo’s prior written consent.

KEETCargo may assign these Terms in connection with a merger, acquisition, financing, corporate restructuring, sale of substantially all applicable assets, or transfer of the KEETCargo business.

44. No Third-Party Beneficiaries

Except where expressly stated otherwise, these Terms do not create contractual rights for any third party.

The fact that a Service Provider performs services associated with a KEETCargo booking does not make that provider a party to these Terms between KEETCargo and Customer.

45. Governing Law and Venue

Except where federal law, an applicable international convention, or mandatory transportation law controls, these Terms are governed by the laws of the State of California without regard to conflict-of-law principles.

Any dispute specifically between Customer and KEETCargo that is not subject to a mandatory transportation forum will be brought in the state or federal courts having jurisdiction in Orange County, California, and the parties consent to jurisdiction and venue there.

46. Order of Precedence

To the extent documents applicable to a transaction conflict, they will generally be interpreted in the following order:

Service Provider terms govern the transportation obligations of that provider but do not modify Customer’s payment obligations to KEETCargo unless expressly agreed otherwise by KEETCargo.

47. Changes to These Terms

KEETCargo may update these Terms to reflect changes in the Platform, business practices, legal requirements, security requirements, or services.

Updated Terms will apply prospectively from their stated effective date.

Unless required by law or agreed by the parties, updated Terms will not retroactively change the contractual terms governing a booking already confirmed before the new Terms became effective.

Continued use of the Platform for new transactions after updated Terms become effective constitutes acceptance of the updated Terms.

48. Survival

Provisions that by their nature should continue after termination or expiration will survive, including provisions concerning:

49. Entire Agreement

These Terms, together with:

incorporated transportation documents

constitute the agreement governing Customer’s use of the Platform and the applicable transaction.

No industry custom, freight-network rule, trade-association practice, oral statement, or prior course of dealing modifies these Terms unless expressly agreed to in writing by KEETCargo.

50. Contact

Questions regarding the Platform, a booking, invoice, or these Terms may be directed to:

KEETCargo Quote. Book. Ship. Email: cargo@keetcargo.com